Invent

Invent is a platform for creating AI assistants, agents, and chatbots tailored for customer service across multiple communication channels. The service enables businesses and agencies to automate customer interactions, offering assistants that can chat, talk, and answer questions using information drawn from company data, files, pasted text, or even a scan of an entire website. Invent is designed to handle customer inquiries with context and memory, storing facts, preferences, goals, and experiences for each contact, and retaining this information across different channels and over time.

The platform supports integration with channels such as WhatsApp, Instagram, Messenger, Telegram, and web widgets, allowing for a unified inbox where all conversations are managed centrally. Assistants can detect and reply in over 100 languages, automatically transcribe voice notes, read images and PDFs, and understand locations and contact cards. Invent also features seamless human handoff, routing out-of-scope conversations to live agents with attached summaries and contact memory, enabling easy takeover and handback of conversations.

Invent includes tools for automating follow-ups, segmenting audiences, and sending targeted broadcasts. It provides automatic customer satisfaction scoring for every conversation, regardless of whether a human agent was involved. The assistants can perform tasks such as bookings, payments, CRM updates, and other actions through 300+ ready-made integrations, including Google Calendar, Gmail, Stripe, Slack, Google Sheets, HubSpot, Shopify, Salesforce, and more. Actions are triggered by plain English instructions, and the system can automatically discover the correct calendar, board, or sheet based on connected accounts.

The platform offers white-label capabilities for agencies and multi-brand businesses, supporting custom branding, domains, separate billing, and spending caps for each client. Invent is accessible as a unified platform with products for chat, customer service and sales assistants, inbox management, broadcasts, and voice agents. A free trial is available, and the service is positioned for businesses seeking to automate and personalize customer support interactions across various digital channels.