Interakt

Interakt is a customer engagement platform for businesses that want to capture leads, manage user data, and handle customer communication in one place. Its site describes it as a simple customer engagement platform and frames it around lead capture, visitor engagement, support, and retention.

The product includes apps for Leads, Users, Email, Notifications, Live Chat, Helpdesk, and FAQ. The Leads app covers lead capture and management; Users builds a consolidated user profile; Email supports personalized campaigns to leads and users; Notifications capture leads and keep visitors and users informed; Live Chat is used to engage visitors, capture leads, and support users; Helpdesk collects visitors’ questions and supports users; and FAQ provides customer self-help. Interakt also mentions a dashboard for tracking numbers in one place, smart widgets for collecting feedback, canned responses for chats and tickets, chat triggers, exit notifications, responsive templates built with a drag-and-drop editor, and targeting based on geolocation and past events. It also says the platform supports users on the web and mobile, including iOS and Android apps.

Interakt states that it supports all programming languages and major platforms through integrations. The site also points to support docs, screencasts, a product demo, and a blog as resources. Pricing is listed as free and paid plans, with a Free Forever plan at $0 per month that includes access to all apps, up to 5,000 leads, up to 1,000 users, up to 1,500 emails per month, up to 100 support tickets per month, one notification, and one team member. The page also says the first 14 days are free and that no credit card is required to start. It describes Interakt as an integrated platform that brings communication and interaction channels together.