i2x is a real-time AI platform for contact centers. It coaches agents during live calls, automatically analyzes every conversation, and supplies voicebots for inbound and outbound telephony as well as virtual customer simulations used in staff training.
The live assistant monitors ongoing calls and delivers context-specific recommendations to the agent's screen in under 0.4 seconds. It automatically detects buying signals, suggests phrasing such as price reductions or closing questions, and shortens the onboarding period for new agents by up to 60 percent. Full conversation analysis covers 100 percent of calls and supports automated quality assurance that has been measured to raise coaching efficiency by more than 80 percent. Organizations using the platform have recorded a 50 percent increase in revenue over six months compared with a control group.
All components run on EU-hosted infrastructure and comply with GDPR. The system was developed in Germany. It combines real-time coaching, complete call analytics, and voicebot capabilities within a single platform.
In the Business & Operations space, i2x takes a focused approach. Lack of real-time guidance and comprehensive quality monitoring for contact center agents during live customer conversations. It is built as a B2B product for contact center managers and teams. i2x is available on the web.
i2x builds and maintains i2x. Key capabilities include Real-time Coaching, Call Analysis, and voicebots. The interface is available in German and English.
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