auxx.Ai

auxx.Ai is an AI customer support platform built around an agent called Kopilot. Its stated purpose is to run an inbox and CRM together: Kopilot reads tickets, drafts replies, and updates customer records so support work and customer data stay connected.

The platform describes workflows for automated customer support. It can classify, route, and respond to tickets, with routing logic based on sentiment, urgency, product type, and customer history. The page also says workflows can connect to Shopify, email providers, and AI models, and can trigger actions such as refunds, order tracking, or product recommendations without writing code. In the inbox view, Kopilot shows summaries such as open VIP tickets and tickets mentioning shipping delays, and it can draft replies and tag topics like shipping delays.

auxx.Ai also includes a knowledge base and data ingestion tools. It says users can author knowledge base articles or upload documents, and that the system chunks documents, embeds them, and stores them in a vector index so the AI can retrieve the passage that answers a question. The page names support for PDFs, DOCX, HTML, CSV, JSON, Markdown, plain text, images, embeds, callouts, and web pages, along with features such as vector search, reranking, OCR, citations, grounding, embeddings, and versioning. It also shows a CRM data model with contacts, tickets, parts, companies, and orders, and says records can be imported and exported.

The service is web-based, with an app at app.auxx.ai and a visible login, demo, and free-trial entry point. It presents itself as an AI customer support platform rather than a general-purpose CRM.