Herodesk

Herodesk is a helpdesk, live chat, and ticketing system developed for webshops, B2B, and SaaS companies. Built in Scandinavia and fully GDPR compliant, it consolidates customer questions from multiple channels into a single shared inbox while incorporating complete order data from connected webshops. The system addresses fragmented support by combining channels, order information, and AI assistance in one place.

A shared inbox gathers inquiries from email, live chat, WhatsApp, Facebook, and Instagram. Team collaboration features provide oversight of who is handling what. Smart views let users create custom groupings of conversations, such as those related to returns or VIP customers. Integrations pull in data from Shopify and other major e-commerce platforms, backend ERP or CRM systems, and custom widgets, with API and webhooks available for further customization. Order details, shipment tracking, and backend data become directly accessible within each conversation.

AI agents form a core component. They draft suggested replies to emails, function as an AI chatbot on websites for automatic responses in any language, and serve as a virtual assistant inside the interface. Auto translation applies to both incoming and outgoing messages. A rules engine supports automation of repetitive tasks through triggers, conditions, and actions that include automatic tagging, routing, and workflow improvements. Quick replies are also available.

The product is delivered as a web-based platform. Setup begins with creating a free account that requires no credit card. Channels and the webshop can then be integrated with a few clicks. The site presents it as simple to start, suitable for teams handling 20 to 2,000 inquiries per week, and free of enterprise complexity or overpriced plans.