Basjoo

Basjoo is an open-source AI customer support platform built to turn product websites, documentation, and files into controllable support workflows. It combines a RAG knowledge base, multi-model agents, an embeddable chat widget, and an admin backend into a self-hosted support system. The page presents it as a way to provide AI support that is auditable and scalable.

Its feature set includes URL crawling for knowledge collection and management of PDF, TXT, CSV, Markdown, and DOCX files. Basjoo supports multiple model providers, including OpenAI, DeepSeek, Anthropic, Gemini, Jina, and SiliconFlow. The chat widget can be embedded in websites, supports multiple languages, and keeps conversations persistent. It also includes SSE streaming responses so end users can see answers as they are generated.

The platform provides a role-based backend with layered access for super administrators, administrators, and support staff. It also offers SSRF protection and a widget source whitelist, and it can build semantic search with Qdrant or pgvector. The architecture is described as decoupled across the widget, backend, knowledge base, vector retrieval, Redis, and LLM providers, and the page says it uses FastAPI, Next.js, Redis, and nginx. Deployment is presented as Docker-based and self-hosted, with an install script shown on the page, and it is described as requiring no GPU because inference runs through external APIs.

Basjoo is described for product teams, development teams, and operations and support teams. The page says product teams can turn help centers, websites, and product documentation into 24/7 support entry points, development teams can use its FastAPI + Next.js + Qdrant architecture for self-hosting and extension, and operations and support teams can manage knowledge, conversations, users, and site configuration from the backend. It is distributed under the MIT open-source license.