Guzli

Guzli is a platform that combines an AI chatbot and AI voice agent to provide customer support and sales automation for businesses. The tool is designed to answer website chats, handle inbound phone calls, and conduct outbound sales calls, all through a single AI agent. Guzli can be trained using content from a business’s website, help articles, documents, and past conversations, enabling it to deliver accurate and personalized responses tailored to each organization.

The platform supports a range of use cases, including acting as an AI receptionist, sales agent, and ticketing system. It enables 24/7 customer support by answering questions on a website, capturing leads, booking meetings, and even performing actions such as checking order status or updating support tickets directly within the conversation. Visitors can interact with the AI via text chat or voice, either through the website or by making phone calls. The voice agent can answer calls, respond to inquiries, book appointments, and transfer calls to a human when necessary, providing a seamless handoff with a summary of the customer’s needs and previous actions.

Guzli offers a no-code setup, allowing businesses to deploy the AI agent quickly without technical expertise. The tool also provides the ability to set the tone of responses—such as friendly, formal, or technical—ensuring consistency with the brand’s voice across all interactions. Businesses can track customer inquiries, monitor which issues are resolved automatically, and analyze which chats and calls generate leads or revenue.

Integrations are mentioned for platforms like Shopify and Stripe, and the tool is positioned as suitable for various industries and use cases related to customer service, lead generation, and support automation. Guzli is presented as a unified solution for chat, voice, and phone support, aiming to streamline both customer support and sales processes for organizations.