FreeITSM
FreeITSM is a free, open-source IT service management platform with 21 integrated modules. It is described as a complete ITSM system built by an IT professional for IT professionals, intended to provide everything needed to run a service desk in one place.
Its modules cover ticket management, asset tracking, knowledge management with AI-powered chat, change management, problem management for root-cause and known errors, calendar-based event and expiry tracking, daily health checks, reporting with logs and audit trails, software inventory, drag-and-drop forms, supplier and contract management, real-time service health monitoring, auto-generated documentation, an SCORM course player, process mapping, Kanban-based task management, an AI-powered configuration database, network and architecture diagrams, cross-module automation with AI co-authoring, and system security and configuration. The site also names Watchtower as a unified attention dashboard. In addition, FreeITSM lists Microsoft 365 and Google Workspace email integration, VMware vCenter sync, AI-powered knowledge search, AES-256 encryption, team-based access control, and full audit trails.
The platform is offered on GitHub. The source code is described as clean, well-structured, and built with proven technologies, and it is presented as something users can customize and extend. The site states that there are no hidden costs, no premium tiers, no signup, and no licence keys. It also names the technologies and services behind the project, including PHP, MySQL, Vanilla JavaScript, Microsoft Graph API, VMware vCenter API, Claude AI, OpenAI Embeddings, AES-256-GCM encryption, TinyMCE, and OAuth 2.0.
Overview
12 featuresFreeITSM is an Other business & ops project. It focuses on managing IT service operations without expensive proprietary tools. FreeITSM is an open-source project aimed at IT professionals and service desk teams. FreeITSM is open source under the MIT license. FreeITSM is available on the web, and it can be self-hosted.
FreeITSM first shipped in 2026. The project is developed in the open on GitHub with 25 stars and 566 commits in the last 90 days. Among its 12 catalogued features are Ticket Management, Asset Tracking, and Knowledge Base.
Summary written by a language model from the project’s public pages.
- Ticket Management
- Asset Tracking
- Knowledge Base
- Change Management
- Calendar Integration
- Reporting
- Forms
- Contracts
- Status Dashboard
- Wiki
- LMS
- Process Automation
Built with & integrations
Trust & compliance
Indexing history
1What PulseGate has recorded for this listing
Frequently asked questions about FreeITSM
- What is FreeITSM?
- FreeITSM focuses on managing IT service operations without expensive proprietary tools. It is catalogued under Other business & ops on PulseGate.
- Who should use FreeITSM?
- FreeITSM is an open-source project built for IT professionals and service desk teams.
- Does FreeITSM have a free plan?
- Yes — FreeITSM is open source under the MIT license and free to use.
- What platforms does FreeITSM run on?
- FreeITSM runs on the web. It can also be self-hosted.
- Is FreeITSM still active?
- The GitHub repository shows 566 commits in the last 90 days.
- When did FreeITSM launch?
- FreeITSM first shipped in 2026.
- Is FreeITSM open source?
- Yes — FreeITSM is open source under the MIT license, developed on GitHub.
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