Fixably

Fixably is a SaaS platform purpose-built for businesses involved in repair and refurbishment operations, particularly in the after-sales sector. It addresses the challenges of managing repair processes, inventory, and operations for both retail repair shops and large enterprise service facilities. The platform is designed to increase efficiency, reduce errors, and support business growth through automation and integration.

The tool offers several modules tailored to different needs. Fixably Repair streamlines retail repair businesses with automated technician workflows, tools for customer communication, and integrations with OEM systems. It enables users to perform and follow up on repairs, manage internal resources and workflows, handle transactions, oversee logistics, automate customer communications, and meet OEM requirements. For larger operations, Fixably Depot provides configurable workflows, advanced reporting, and robust integrations with APIs, OEM systems, and logistics providers. This module is designed to automate high-volume repair operations, giving depot-level service centers real-time insights and helping them scale efficiently. Additionally, Fixably Refurb supports recommerce operations by simplifying the refurbishment and resale of electronics, offering plug-and-play software and advanced reporting capabilities.

Fixably is used by a range of after-sales providers, including Apple Authorized Service Providers, depot repair and service centers, and multi-brand authorized repair businesses. The platform is noted for its powerful API, which enables seamless data flow and direct integration with existing systems, supporting real-time visibility and efficient operations. Customer testimonials highlight improvements such as reduced turnaround times, elimination of double data entry, and significant time savings. The platform also features integrations like WhatsApp for customer communication and supports enhancements for part returns and escalations.

As a cloud-based solution, Fixably is accessible as a SaaS offering and is designed to integrate with the systems commonly used by after-sales service teams. Fixably positions itself as a comprehensive service management solution for the repair and refurbishment industry, emphasizing automation, integration, and scalability.