Evalgent

Evalgent is an AI voice agents testing and evaluation platform. It is built for voice AI teams that want to validate agents before going live and improve them across development cycles. The site also says it is meant to help teams ship production-ready agents faster and with confidence.

Its main workflow centers on scenario-driven testing. Users define real-world test conversations, configure caller personas and behaviors, and run automated evaluation batches. The platform describes behavioral testing with human interaction profiles such as interruptions, background noise, fast speech, and an impatient user. It also includes limit testing, which pushes behavior and conditions until reliability drops below acceptable thresholds. Evalgent says each test can be run multiple times to measure consistency rather than luck.

Results are shown in reviews where users can inspect and analyze evaluation outcomes. The page presents custom metrics, including task completion, tone adherence, hallucination detection, policy compliance, average duration, and average turns. It also says every success or failure is evidence-backed and auditable, with conversation transcripts and step-by-step failure analysis. A sample interface shown on the page includes scenarios, profiles, metrics, runs, and reviews. The product also mentions a planned monitoring feature for tracking production quality continuously.

Evalgent lists use cases for healthcare, financial services, insurance, e-commerce, hospitality, logistics, automotive, real estate, recruiting, and education, with examples such as bookings, payments, claims, orders, dispatch, service, screening, admissions, and student support. It is delivered through a platform on evalgent.com, and the page includes a contact option and a schedule-a-call link. The company states that it is a pre-deployment testing layer and foundational infrastructure for shipping reliable voice agents.