EngageBay Live Chat Support adds an embeddable real-time chat widget to WordPress websites. It supports proactive visitor messages, customer journey tracking, chat transcripts, agent context, and feedback collection for businesses.
In the Live chat & support widgets space, EngageBay Live Chat Support takes a focused approach. It focuses on providing real-time website support and capturing visitor leads without building a chat system. It is built as a B2B product for wordPress site owners and customer support teams. It runs on the web and embeddable surfaces.
EngageBay builds and maintains EngageBay Live Chat Support, and it first shipped in 2019. Among its 8 catalogued features are live chat widget, real-time messaging, and proactive messages. The interface is available in English and Chinese. It is being sunset.
Summary written by a language model from the project’s public pages.
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