Elements Pulse is a Jira Service Management app for tracking Experience Level Agreements, service performance, and customer satisfaction. It imports Jira data and supports customizable CSAT and NPS surveys embedded in support processes for IT service teams.
In the Customer feedback & reputation space, Elements Pulse takes a focused approach. It focuses on measuring service quality and customer satisfaction across Jira Service Management workflows. It is built as a B2B product for Jira Service Management and IT service management teams. It ships for the web and embeddable surfaces.
Elements builds and maintains Elements Pulse. Key capabilities include XLA metrics, service performance tracking, and CSAT surveys. It exposes integrations via a public API.
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