DualMon Remote Assist enables support representatives to view a user's iOS device screen for troubleshooting purposes. The app requires a code for secure access and does not allow remote control, ensuring user privacy and safety.
In the Communication & Collaboration space, DualMon Remote Assist takes a focused approach. It allows support representatives to view a user's device screen for troubleshooting without remote control. DualMon Remote Assist is a B2B2C product aimed at support teams and end users. DualMon Remote Assist costs nothing to use. It runs on iOS.
Behind DualMon Remote Assist is dualmon.com, based in the United States, and the product first shipped in 2023. Among its 3 catalogued features are screen sharing, support code entry, and broadcast mode.
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