Contact Views for Salesforce & JSM displays Salesforce contact information inside Jira Service Management. It automatically matches request reporters with Salesforce contacts, helping customer service teams access account context and reduce manual lookup and context switching.
Contact Views sits in PulseGate's Other CRM category. Support teams need customer context from Salesforce while handling Jira Service Management requests. Contact Views is a B2B product aimed at Jira Service Management and Salesforce support teams. A free plan is available. It runs on the web.
Behind Contact Views is Appfire. Key capabilities include salesforce integration, Jira Service Management integration, and contact matching. It exposes integrations via a public API.
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