Chaty Chat Buttons & WhatsApp

Chaty Chat Buttons & WhatsApp is a Shopify app designed to help merchants connect with customers through a customizable live chat button that integrates with over 20 messaging platforms, including WhatsApp, Facebook Messenger, Line, Viber, Telegram, Instagram, SMS, email, WeChat, Skype, TikTok, and Poptin. The tool allows store visitors to reach out using their preferred messaging app, as well as via phone or a contact form, with options for click-to-call and preset WhatsApp messages. Its primary aim is to facilitate customer engagement, support, lead generation, and potentially increase sales conversions by making communication accessible and immediate.

The platform provides extensive customization for the chat widget, letting users adjust font, color, position, icons, and welcome messages. Additional customization options include emojis, stickers, chat window appearance, business hours, agent avatars, badges, social media icons, animations, backgrounds, borders, tooltips, and responsive design for mobile devices. Merchants can also set triggers and targeting rules for when and where the chat icon appears, including page and country targeting, as well as scheduling its appearance. Google Analytics integration is available for tracking and analyzing customer interactions with the chat button.

Chaty offers several pricing tiers to accommodate stores of different sizes. The free plan includes up to 500 visitors per month, unlimited chat channels, WhatsApp chat pop-up, and basic customization features. Paid plans—Basic, Pro, and Growth—scale up to 150,000 visitors per month and add features such as agents, pop-up chat views, advanced WhatsApp chat customization, page and country targeting, scheduling, and WhatsApp chat merge tags. All charges are billed in USD, with both monthly and annual options, and usage-based charges recur every 30 days. Larger plans are available for stores with higher traffic.

This app is intended for Shopify merchants seeking to streamline customer communication and support through a unified chat interface that spans multiple messaging services.