Chatgram

Chatgram is a live chat tool built around Telegram. It adds a chat widget to a website and lets teams reply to customer messages from Telegram or from a web dashboard. The service is presented for teams running Shopify stores, WordPress sites, SaaS products, WooCommerce, mobile apps, Chrome extensions, agencies, and D2C brands.

Its feature set centers on support conversations that become structured tickets. Chatgram says it provides AI replies, instant notifications, multi-agent collaboration, and translation in 180+ languages. It also says visitors who open the widget trigger a Telegram notification, and that replies can be sent from Telegram even when another dashboard is not open. The AI Assistant can be given a knowledge base, help center, or website content, and can reply in the team’s tone of voice. It can be triggered after a delay, during off-hours, or continuously. For ecommerce, the AI can also connect to a Shopify, WooCommerce, or other catalog to build a knowledge base automatically.

The product includes ticket history, read receipts, view counts, status controls for answered, closed, or spam, and response-time tracking. It also offers per-agent analytics, daily activity charts, response-time distribution, activity by hour, and a leaderboard. Tickets can be forwarded to team channels, with the customer history carried along. The multilingual feature detects a visitor’s language, translates the ticket for the team, and translates the reply back, while preserving the original text.

Chatgram can be installed by pasting a snippet, using a WordPress plugin, or using a Shopify app. It also says teams can manage tickets, agents, AI replies, and analytics from the browser without Telegram, though Telegram remains central to the workflow. The service advertises a free plan, no card needed to start free, unlimited domains, and unlimited agents at no cost.