Chatessa embeds a live-chat widget and AI chatbot into WordPress websites. It supports offline AI responses, secure logged-in user identity, WooCommerce customer context, and GDPR consent controls for support teams.
In the AI support agents space, Chatessa takes a focused approach. It focuses on providing website visitors with live and automated customer support while giving agents customer context. It is built as a B2B product for wordPress site owners and customer support teams. It runs on the web and embeddable surfaces.
platkadigital builds and maintains Chatessa, and it first shipped in 2026. Key capabilities include Live Chat, AI Chatbot, and Offline Responses. The interface is available in German and English. It exposes integrations via a public API.
Summary written by a language model from the project’s public pages.
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