Verint Chatbot Analytics is a web-based analytics platform for contact centers, offering tools to monitor, analyze, and optimize the performance of chatbots and voicebots. It provides actionable insights to improve customer experience and agent productivity, with integration options via API for enterprise environments.
Verint Chatbot Analytics is an Analytics (BI, web, product) product. It focuses on providing contact centers with visibility and insights into chatbot and voicebot performance to improve customer experience. It is built as a B2B product for contact center managers and CX teams. Verint Chatbot Analytics is sold on an enterprise-only basis. The product ships for the web and API.
It is developed by Verint, and the product first shipped in 2023. Key capabilities include bot performance analytics, CX insights, and Conversational AI analysis. It exposes integrations via a public API.
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