CallTo365

CallTo365 is a telephony offering for Microsoft Teams that combines calling, phone numbers, CRM integration, and contact center functions in one system. It is described as an end-to-end telefonieoplossing for businesses working with Teams, and it is presented as suitable for small and large companies.

The service includes a Teams phone central with traditional PBX functionality, Teams CRM integration, SIP trunking, a Phone App for Teams, a Teams SBC service for connecting a phone system or SIP trunk to Microsoft Teams, and a Teams Contact Center for more complex telephony environments. The page also lists IVR, ACD, call queues, reporting, call recording, CRM integration, and a robust contact center among the platform’s functions. It supports migration from on-premise Skype for Business to Microsoft Teams and offers a proof-of-concept service for validating the solution in a customer’s own Teams environment.

CallTo365 says its voice platform offers national and international destinations with competitive prices, and it provides national and international phone numbers. The Phone App for Teams is described as a way to call through Microsoft Teams without extra Teams Phone Standard licenses. The platform is a native cloud solution, so no hardware or on-premise infrastructure is needed, and implementation is described as possible within minutes. The page also says the service is flexible and scalable, with pricing per user per month and monthly cancellation.

The company states that its CRM integration covers more than 150 packages, and elsewhere says the solution integrates Teams with dozens of CRM packages and can also connect to other solutions via API. It also says the platform is connected to dozens of carriers and partners worldwide and that thousands of businesses use Teams telephony through the service. CallTo365 B.V. is named in the footer, with an address in Nistelrode, the Netherlands.