BFrame

BFrame is collections management software for debt collection agencies, debt buyers, and new agencies. It is built around cloud access, letting agents work from anywhere, and it is described as a system that can run an agency in a traditional call center environment and beyond.

The platform includes 24/7 consumer self-service for payments from phones, laptops, and computers. It also supports automated talk off that negotiates a payment plan, self-service document upload and download, automated handling of service requests such as bankruptcies, disputes, and questions, and electronic consumer notifications through email and text messages. BFrame also describes itself as compliance-centric, with built-in checks and balances, automated workflows, and a highly customizable core system that can be modified in a couple of weeks.

For new agencies, the product says no IT staff or office is needed, only a portfolio file, and that users can be up and collecting in a matter of days. For debt buyers, it provides an automated engine intended to serve as a system of record and automate agency placement strategies. The service is hosted by Amazon Web Services and is described as available from everywhere, all the time, with unlimited resources, easy scaling, and no need for a network or even an IT staff.

BFrame also includes analytics and reporting tools. Its client portal presents key statistics in graphical format, supports drill-down views, and allows customizable reports and queries. The company says users can use its analytics or connect Microsoft BI, Tableau, or other analytics front ends, and that its core database is Microsoft SQL. It also states that implementation is supported by conversion tools, an implementation team, issue tracking, individualized service, and online training. The page lists certifications including PCI DSS, FedRAMP, FISMA, ISO, SOC2, and HIPAA. No pricing information is provided on the page.