Avaya Infinity is an enterprise-grade platform for customer experience (CX) and unified communications, offering hybrid cloud solutions, mission-critical voice infrastructure, and AI integrations. It is designed for large organizations seeking resilient, scalable communication and collaboration tools to enhance productivity and customer engagement.
Avaya Infinity sits in PulseGate's Communication & Collaboration category. It focuses on providing enterprises with a unified platform for customer experience management and business communications. It is built as a B2B product for large enterprises. Avaya Infinity is sold on an enterprise-only basis. It runs on the web.
Behind Avaya Infinity is Avaya Inc., based in the United States, and the product first shipped in 2023. Key capabilities include unified communications, contact center, and AI integration. The interface is available in 8 languages, including German, English, and Spanish. It exposes integrations via an MCP server.
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