auto-AGENTS™

auto-AGENTS is a platform for deploying autonomous voice agents that handle calls from start to finish and continuously improve their performance in production. The system features self-tuning capabilities, optimizing resolution and efficiency on a weekly basis. It is designed to support a range of business functions, including customer service, sales, HR, and IT service desk operations, and is applicable across industries such as healthcare, banking, insurance, retail, pharmaceuticals, travel, hospitality, appliances, and automotive.

The platform offers multiple engagement channels, including voice, chat, email, SMS, and WhatsApp, and can connect with any CCaaS, SIP, or carrier telephony system. Live translation is available across 119 languages, and real-time, speaker-labeled transcription is provided for conversations. Agent Studio enables users to build, test, and deploy agents without code, while a headless, API-first architecture supports developer integration and access to over 62 connectors. The system also includes features for live assist and warm handoff, customer data management with memory, recommendations, and outreach, as well as analytics, observability, and experimentation tools for insights into agent performance.

auto-AGENTS incorporates an efficiency engine called TokenTrim, which is designed to reduce operational costs. The platform supports recursive agents that can build and improve other agents, and includes automated quality assurance with conversation scoring. Professional services are available for implementation, deployment, and customization. Security and trust are highlighted as key aspects of the platform.

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