Auralis AI

Auralis AI provides a suite of advanced AI agents designed to automate and enhance support operations for enterprises across customer support, IT service management (ITSM), ERP support, and field support. The platform focuses on resolving queries and tickets through multiple channels, including chat, voice, email, and ticketing systems, aiming to improve efficiency, reduce operational costs, and boost team productivity.

The system is delivered as an all-in-one support AI solution, featuring several integrated modules: Auralis Autopilot for instant AI resolution of customer tickets with human-like responses available around the clock; Auralis Assist, which drafts replies, suggests macros, and synchronizes instantly with CRM systems to support customer experience teams; Auralis Audit, offering leadership real-time dashboards to track customer satisfaction, sentiment trends, and team KPIs; Auralis Answer, which handles complex voice queries using natural language processing; and a Knowledge Center, serving as a unified, permission-controlled hub for organizational SOPs, runbooks, and manuals. The platform is positioned as a complete support layer for organizations that require reliability, security, and scalability in their operations.

It also connects to any platform with an API, allowing organizations to maintain their existing technology stack while deploying Auralis within it.

The platform is offered with a free 30-day pilot that operates on the customer's own data and tickets, requiring no integration lift, prompt-tuning, or ongoing maintenance by the customer. Auralis AI is targeted at enterprises and support teams in industries such as SaaS, accounting software, retail tech, lending, property management, online health, commercial HVAC, banking, fintech, insurance, logistics, healthcare, government, utilities, retail, ecommerce, and consumer devices.