APPNEX

Appnex is a personalized application for internet service providers. It is built to give customers a branded self-service app on the provider’s own name, logo, colors, and visual identity, with the stated aim of reducing repetitive support requests, easing payments, and improving communication.

The app groups customer tasks into several areas. In finance, it offers second copies of boleto, PIX, Copia e Cola, a digitizable line, payment history, and open or paid titles. For Wi‑Fi and internet, it includes password changes, network name changes, 2.4 GHz and 5 GHz networks, connection status, and an integrated speed test. Support functions include opening and tracking tickets, WhatsApp integration, direct calling, and an FAQ for common questions. It also provides consumption and contract consultation, plan status, cadastral data, contract selection, and electronic signature for pending contracts by mobile phone. Push notifications can be used for important notices, automatic charges, maintenance, promotions, general communications, and individual messages.

A separate administrative panel lets the provider manage app information, banners, notifications, and settings. The panel can also change the app logo, view recent customer access, and activate or deactivate features. The page says each provider receives an exclusive app and that the app is published in Google Play and the App Store. It also describes the result as a complete, modern, and customized application with 24-hour digital service and a professional experience for customers.

The site presents Appnex as a tool for providers and as an application with official store distribution.