Feedalyze

Feedalyze is an AI churn detection and sentiment analysis platform that processes customer feedback, support tickets, and surveys to identify at-risk accounts and growth opportunities. It addresses the challenge of manually reviewing large volumes of unstructured text by automatically detecting sentiment trends, calculating churn risk scores, and generating summaries for proactive account management.

The platform operates in three stages. Users ingest data by uploading PDFs, DOCX, CSV, or TXT files, pasting survey results, or linking support ticket sources. Its AI then reads, tags, and clusters sentiments, quantifying each sentence as positive, negative, or neutral. From this it derives a real-time churn risk score from 0 to 100 for every account based on language patterns and behavioral signals, flags accounts exhibiting cancellation indicators, and identifies recurring requests or praise that signal upsell potential. Executive summaries condense the analysis into one-page briefings that highlight churn risks and growth drivers.

Feedalyze is delivered as a web-based service. It offers integrations with HubSpot and Intercom as well as a Segment webhook for automated data ingestion. Higher tiers add scheduled weekly analysis runs, at-risk account email digests, account timeline views with 30/60/90-day charts, predictive churn probability with a 30-day forecast, cohort analysis, account health scores with velocity alerts, and API access.

Pricing follows a subscription model with a free tier and four paid plans. The free plan monitors 3 accounts and allows 5 analyses per month with file uploads up to 2MB, basic sentiment analysis, standalone reports, and PDF export. The Starter plan costs 39 dollars per month for 15 accounts and 30 analyses with larger uploads, per-account churn risk scores, behavioral CSV ingest, and email alerts. The Growth plan at 99 dollars per month supports 50 accounts and 100 analyses plus one CRM integration, scheduled runs, and weekly digests. The Pro plan at 199 dollars per month covers 150 accounts with unlimited analyses, all integrations, timeline views, predictive forecasts, and unlimited file reports. The Enterprise plan at 399 dollars per month provides unlimited accounts and analyses, priority processing, cohort analysis, health scores, API access, a dedicated manager, and custom contracts. It is developed by Araho Digital.