Agentforce is an AI agent platform by Salesforce that enables organizations to build, customize, and deploy autonomous agents for employee and customer support. It integrates deeply with the Salesforce ecosystem, offering tools for workflow automation, voice agents, and developer customization.
In the Workflow automation space, Agentforce takes a focused approach. It focuses on automating employee and customer support tasks with customizable AI agents. It is built as a B2B product for enterprise Salesforce customers. Pricing is enterprise-only. It ships for the web and API.
It is developed by Salesforce (United States), and it first shipped in 2024. Among its 7 catalogued features are AI agent builder, salesforce integration, and custom workflows. It exposes integrations via a public API.
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