Agente IdentIA

Agente IdentIA is an AI-powered conversational agent designed to automate appointment scheduling for businesses and professionals through WhatsApp. The platform utilizes advanced artificial intelligence to understand natural language, enabling it to interact with clients in a human-like manner, ask for context, and intelligently book appointments without relying on menu-based chatbots. It is intended for users who want to streamline their scheduling processes and customer interactions without technical setup or coding.

The tool operates 24/7 on WhatsApp, responding instantly to client inquiries and managing bookings at any time. Integration with Google Calendar allows for real-time synchronization, so when a client requests an appointment, the agent checks for availability and schedules the meeting without conflicts. Users can connect their WhatsApp Business account and Google Calendar in just a few clicks, with no need for programming knowledge. An intuitive dashboard provides visibility into all conversations, scheduled appointments, and contacts, and users can customize the agent's knowledge base with business hours, services, pricing, and cancellation policies. The agent can also be taught to communicate in various tones, such as formal or casual, and will transparently refer leads to human staff if it cannot answer a query.

Security is emphasized, with data protected by bank-level encryption and privacy guaranteed. The setup process is designed to be quick, with the agent ready to use in minutes following four simple steps: connecting WhatsApp Business, configuring business details, synchronizing Google Calendar, and activating the agent. The platform uses the official Meta connection for WhatsApp Business, ensuring compliance and security.

Agente IdentIA offers a 14-day free trial of the Basic plan, which includes up to 500 conversations per month, one WhatsApp Business connection, Google Calendar integration, dashboard analytics, a customizable knowledge base, and email support. The Pro plan increases the conversation limit to 2,000 per month and adds features such as human escalation, coexistence with other WhatsApp users (beta), service catalogs with payment links (beta), and priority support. An Enterprise plan is listed as coming soon, promising unlimited conversations, WhatsApp numbers, calendars, users, API access, white-label options, and dedicated account management.

The tool is delivered as a no-code, web-based platform, making it accessible to users without technical expertise.