Meridian ARC is an enterprise IT service management (ITSM) platform designed for organizations managing IT services across multiple enterprise clients. The platform emphasizes a client-centric approach, integrating CRM, service governance, documentation, and ITSM functionalities within a unified suite. It is intended for service managers, team leaders, technicians, and end users who require comprehensive oversight and operational tools for multi-client IT environments.
The platform is structured into two main components: Orbit, which focuses on service governance, and Desk, which handles daily ticket operations. Orbit provides features such as customer and contract management, tracking of service level agreements (SLA) and key performance indicators (KPI) per client, configuration management database (CMDB) for asset and configuration items, and continuous service improvement with reporting capabilities. Desk offers a portal for managing incidents, changes, problems, and requests on a per-client basis. It supports incident creation and assignment, SLA tracking, change and problem approvals with root cause analysis, team-based ticket routing, prioritization, and automated escalation paths. The suite also includes digital signature and IT inventory management features.
Meridian ARC is available in two editions. The Community Edition is free, self-hosted, and can be downloaded for deployment on users' own servers. This edition is not a trial and supports the full lifecycle of ticket management in line with ITIL practices. The Enterprise edition, which includes additional features, is available upon request. The platform is built by a service manager with practical field experience, and it is positioned as a solution for those overseeing IT services for multiple enterprise clients, aiming to streamline governance and daily operations within a single environment.
In the Customer support & success space, Meridian ARC takes a focused approach. It focuses on managing IT service operations, tickets, and governance for enterprise clients across multiple organizations. It is built as a B2B product for IT service managers, enterprise IT teams. Meridian ARC is commercial open source (Open Source). The product ships for the web, and it can be self-hosted.
Meridian ARC first shipped in 2026. PulseGate's similarity index finds few close equivalents — Meridian ARC occupies a relatively distinct niche. Key capabilities include ticket management, SLA tracking, and CMDB.
Latest indexed changes and source events
"Why we open-sourced the Community Edition of our ITSM (and how to self-host it with Docker)" discovered by the PulseGate indexer
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