WhatsApp Coexistence

Dualhook is a configuration platform designed to enable WhatsApp Coexistence, allowing teams to use both the WhatsApp Business App and the WhatsApp Cloud API on the same phone number. It addresses the challenge of running these two interfaces simultaneously without the traditional trade-off where activating the API would disable the mobile app. Dualhook facilitates Meta's official coexistence setup by automating configuration through Embedded Signup and managing Webhook Override, so that message webhooks are delivered directly from Meta to the user's server, bypassing any storage or proxying of message content by Dualhook itself.

The platform is intended for a range of users, from solo developers and SaaS teams to agencies and larger businesses managing multiple WhatsApp accounts. SaaS teams can integrate WhatsApp messaging into their products while retaining mobile app access for support teams. Agencies benefit from managing multiple client accounts with separate webhook endpoints, and developers can access the Cloud API directly without the overhead of a Business Solution Provider or message proxying, enabling custom integrations with full control over webhook handling.

Dualhook's features include instant setup via Meta Embedded Signup, configuration of webhook URLs for direct message delivery, and management of the 13-day heartbeat required for WhatsApp Coexistence. The platform also provides health monitoring to check messaging status and quality ratings, template management for viewing and syncing message templates (including tracking approval status for marketing, utility, and authentication templates), and webhook logs for monitoring template updates and account changes. Dualhook is designed with a privacy-first approach, storing only configuration metadata and explicitly avoiding message content retention or inbox functionality.

Delivery is web-based, and all plans offer a 14-day free trial. 50 each). All plans include unlimited webhook deliveries, direct webhook delivery, webhook testing and monitoring, template management, heartbeat monitoring, and, for higher tiers, priority support. Dualhook positions itself as a configuration layer for WhatsApp Coexistence and the WhatsApp Business API, providing data-minimizing routing and privacy by design.