Zhat

Zhat is an AI-driven help desk platform designed to automate support workflows by not only responding to customer inquiries but also performing actions directly within a website interface. Unlike traditional chatbots that provide text-based answers, Zhat's AI agent interacts with the site in real time, completing tasks such as clicking buttons, filling forms, toggling settings, and navigating between pages. This approach aims to reduce routine support tickets, allowing human agents to focus on more complex issues.

The platform consolidates all support tickets into a single queue, enabling teams to track status, assignments, and resolutions efficiently. Zhat offers role-based access control with mandatory two-factor authentication for every team member, including admins and agents. Enterprise-grade security is a core feature, with data encrypted both in transit and at rest, and every interaction is logged for full auditability. The system provides full audit logs with confidence scores for each resolved ticket, ensuring transparency and control over support operations.

Zhat can be added to a website by inserting a single script tag, with the widget loading asynchronously and connecting to the dashboard without requiring backend changes or complex integrations. It supports an omnichannel inbox, unifying email and live chat, and can resolve inquiries using information automatically sourced from the organization's website, PDFs, documents, and knowledge base. The AI agent is designed to hand control back to the user when encountering sensitive or potentially destructive actions, such as deletes or cancellations, and organizations can define an action whitelist to further restrict its capabilities.

Customization options include matching the widget to brand colors, setting the tone of voice, configuring escalation rules, and specifying which pages the agent can interact with. Analytics features include real-time dashboards tracking resolution times, customer satisfaction, AI versus human resolution rates, common issues, and agent performance, with options to export reports or set up alerts. Zhat is available via a subscription model with a 14-day free trial for all plans, which include the autonomous AI agent, a set number of human agent seats, core analytics, and customization features. The platform is positioned as an AI-agentic help desk solution focused on actionable support rather than just conversational replies.