SquadStack offers Voice AI agents designed for businesses in India, focusing on sales, lead management, and customer support across a wide range of industries. The platform emphasizes multilingual capabilities, supporting Hindi, Hinglish, and more than eight additional Indian languages, enabling communication with leads and customers in their preferred language and channel.
Key features of SquadStack include conversational AI with what is described as "Conversational Superintelligence," a humanoid agent interface, an in-app voice AI assistant, AI-based call quality analysis, analytics and reporting, as well as lead management and omnichannel outreach. Use cases span sales, workforce hiring and management, loan EMI collections, and customer support.
SquadStack is tailored for a variety of sectors, including banking, financial services and insurance (BFSI), lending, brokerage, education, logistics, e-commerce, healthcare, real estate, automotive, travel and tourism, and consumer packaged goods. The system is described as compliant with ISO 27001, SOC 2, DPDP, and TRAI standards, indicating a focus on security and regulatory requirements relevant to Indian businesses.
The platform is delivered as an AI-powered agent system, with references to both in-app and live commerce deployments.
SquadStack sits in PulseGate's Voice, TTS & speech category. It focuses on automating and scaling sales and customer support calls in multiple Indian languages using AI voice agents. It is built as a B2B product for sales teams and customer support teams in Indian enterprises. SquadStack is sold on an enterprise-only basis. It runs on the web and API.
SquadStack.ai builds and maintains SquadStack, and the product first shipped in 2022. Key capabilities include Voice AI agents, multilingual support, and lead management.
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