Triagely is a platform designed to centralize and manage user feedback, including bug reports, feature requests, and related emails, by collecting them from multiple sources into a single inbox. It addresses the challenge of handling large volumes of feedback by automatically grouping similar reports into unified tickets and ranking them by urgency and the number of reports, helping teams identify and prioritize the most critical issues to address next.
The tool offers several ways to collect feedback: users can embed a widget within their application, connect a Gmail account, or push feedback through an API. All incoming feedback, regardless of source, is consolidated in one place to ensure nothing is overlooked. Triagely uses AI to match new messages to existing ones, collapsing duplicates into a single ticket. Each ticket includes a summary and links to the individual related reports, streamlining the process of sorting and categorizing feedback. Tickets are then auto-ranked so that the most urgent or frequently reported issues rise to the top, and users can move them through different workflow stages, such as In Progress or Done, to keep their backlog organized and up to date.
Triagely is suitable for teams or individuals managing feedback for software products or projects. There are no limits on the number of users or reports, and the platform supports both single and multiple project management depending on the selected plan. The Starter plan is designed for a single project at €19 per month, while the Pro plan supports unlimited projects at €39 per month and includes priority support. Both plans offer unlimited feedback and a 7-day free trial with access to all features, and users can cancel at any time before the trial ends to avoid charges. Importing feedback from CSV files and other popular tools is listed as a planned feature.
Delivered as a web-based service, Triagely aims to streamline the process of turning feedback into actionable tasks by providing automated sorting, grouping, and prioritization features for support and product teams.
Triagely sits in PulseGate's Customer support & success category. It focuses on overwhelming and disorganized user feedback makes it hard to prioritize what to fix or build next. It is built as a B2B product for product managers and support teams. A free plan is available. The product ships for the web and embeddable surfaces.
Triagely first shipped in 2025. Key capabilities include feedback collection, AI grouping, and auto-prioritization. It exposes integrations via a public API.
Latest indexed changes and source events
Other apps tracked under the same category.
