Toonimo is a digital adoption and on-site guidance platform designed to help businesses improve user onboarding, increase conversions, and reduce support costs. It provides personalized, step-by-step interactive guidance through patented voice, text bubbles, and animated visual cues, aiming to deliver a self-service experience across web applications. The platform is used by enterprises in a variety of industries, including e-commerce, education, financial services, healthcare, insurance, government, software, telecommunications, travel, and utilities.
A key feature of Toonimo is its ability to observe user workflows using shadow agents, which silently learn recurring tasks and can ghost-fill forms. As patterns are detected, the tool can promote these workflows to full robotic process automation (RPA). The platform includes a WYSIWYG editor for creating walkthroughs without code, allowing organizations to deploy interactive guides quickly by installing a single JavaScript snippet on their web applications. Users receive real-time, personalized guidance with audio and visual elements that wait for user actions before proceeding, supporting onboarding, support, and adoption processes.
Toonimo offers a suite of products covering the digital adoption lifecycle, such as guided walkthroughs, analytics and insights, chat and voice bots, RPA, knowledge base, and accessibility features. The platform is SOC 2 compliant, supports over 30 languages, and is used in more than 50 countries. It integrates with a range of enterprise platforms, including Salesforce, Microsoft Dynamics, SAP S/4HANA, Workday, ServiceNow, Oracle Cloud ERP, Oracle Cloud HCM, Oracle CX Cloud, SAP SuccessFactors, SAP Ariba, SAP Concur, and Coupa, among others. No backend changes or deployment pipeline are required for installation.
The platform is credited with measurable improvements, such as reducing support tickets, improving self-service rates, and accelerating user onboarding. Toonimo is positioned as a solution for accelerating employee training, reducing customer support needs, and supporting change management initiatives within organizations.
Toonimo is a Productivity & Work product. It helps organizations onboard and guide users through complex web applications with personalized, interactive instructions. It is built as a B2B product for enterprises and organizations seeking digital adoption solutions. Toonimo is available on the web and embeddable surfaces.
Behind Toonimo is Toonimo Ltd. PulseGate's similarity index finds few close equivalents — Toonimo occupies a relatively distinct niche. Key capabilities include interactive walkthroughs, voice guidance, and text bubbles. The interface is available in 8 languages, including Arabic, German, and English.
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