Thunai

Thunai is an AI-powered customer experience platform designed for enterprise contact centers and support operations. It addresses the need for scalable, efficient, and consistent support across multiple industries, including retail, insurance, healthcare, finance, and manufacturing. The platform is positioned to automate Level 1 (L1) support, enhance agent productivity, and streamline post-call workflows across all communication channels.

Key features of Thunai include real-time live agent assist, which provides contextual guidance to agents during active calls and chats, enabling them to deliver accurate responses. The platform offers autonomous workflows that handle tasks such as log summaries, CRM updates, and follow-up assignments automatically. Thunai supports multilingual voice translation for real-time conversation translation and delivers omnichannel AI agents to ensure consistent support at every customer touchpoint. Additional capabilities include instant call scoring and auditing, unified knowledge integration to eliminate information silos, and a unified knowledge base that serves both agents and AI systems. Pre-trained AI agents and workflows are aligned to specific industry domains, allowing enterprises to deploy the system rapidly and begin realizing value from the first conversation.

Deployment options for Thunai are flexible, offering self-hosting and on-premise installations, as well as data residency controls based on region and cloud provider. The platform integrates with a range of enterprise systems, including Genesys, Amazon Connect, ServiceNow, RingCentral, Salesforce, and Microsoft Teams, facilitating seamless connectivity within existing IT environments. Enterprise permission sets are mapped to organizational role structures, giving businesses control over data access and security.

Thunai is tailored for use cases such as contact centers and IT support, with case studies highlighting its impact on reducing ticket triage time, automating call handling, improving customer satisfaction scores, and mitigating compliance risks. The platform is built to handle high interaction volumes and is designed for rapid deployment, with evidence of enterprises achieving significant operational improvements and cost savings.