Tatomo

Tatomo is a browser extension designed to transform Gmail's shared inbox into a collaborative support desk for Google Workspace teams. It addresses the need for streamlined team-based support directly within Gmail by introducing features such as shared internal notes, automatic ticket ID generation, and team notifications. The tool is intended for organizations using Google Workspace that require efficient management and collaboration on support emails.

Key capabilities include the ability to add shared notes to any email thread, allowing all team members to maintain context and continuity in support conversations. Tatomo generates sequential internal ticket IDs (for example, INC-1) only when a conversation is designated as a ticket, helping teams keep their inbox organized and focused. Custom support footers can be inserted into replies to ensure consistent communication standards across all outgoing messages.

Tatomo features a local AI assistant that operates within the user's browser using Built-in Chrome AI (Gemini Nano). This assistant can summarize email threads, analyze sentiment, and identify core issues, with customizable presets that can be configured via a spreadsheet. All notes, metadata, and attachments are stored securely in the organization's Google Drive, ensuring that data remains under the team's control and is not sent to external servers.

Additional collaboration tools include the ability to ping teammates within Gmail, send internal messages on tickets, and manage notifications from a dedicated panel. Users can also see everyone involved in a ticket and quickly access their previous communications for better context and follow-up. Attachments can be uploaded directly to tickets and are stored in Google Drive for easy team access.

Tatomo is delivered as a downloadable extension for use within Gmail, specifically supporting Google Workspace environments.