Sunbeam is a web-based analytics platform that links customer feedback to business metrics like NPS and app ratings. It provides tools for survey creation, real-time conversational widgets, and integrations with review platforms, helping teams prioritize improvements based on actionable insights.
In the Analytics (BI, web, product) space, Sunbeam takes a focused approach. It focuses on identifying the root causes of customer churn and changes in key business metrics from feedback data. It is built as a B2B product for product managers and customer experience teams. Sunbeam follows a freemium model. Sunbeam is available on the web and embeddable surfaces.
Sunbeam first shipped in 2023. Key capabilities include feedback analysis, survey builder, and conversational widget. It exposes integrations via a public API.
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