Sohay is a WordPress plugin that provides an AI chatbot for answering visitor questions by referencing a site's own published articles. It includes a built-in knowledge base where site owners create content that the chatbot uses to generate replies, reducing the risk of inaccurate responses by grounding them in real material rather than generating new information.
The chatbot appears as a widget on the site. Site owners add articles to the knowledge base, after which the system identifies the best matches to a visitor query before replying. Conversations are automatically stored in an internal inbox accessible via Sohay → Conversations. Team members can read these exchanges, search them, apply filters, assign them to colleagues, and reply directly from the inbox. Setup requires no coding; users paste a provided snippet to activate the widget.
The plugin was developed with WooCommerce stores as a primary consideration but functions on any WordPress site. It is listed in the official WordPress plugin directory and made available there by Mithun Biswas. The description presents it as a tool for knowledge-base-driven support that allows seamless transition from automated replies to live team intervention.
Sohay is a Customer support & success product. It focuses on providing accurate, on-brand answers to visitor questions using a site's own content while allowing seamless team takeover of conversations. It is built as a B2B2C product for wooCommerce store owners and content publishers. Sohay follows a freemium model. The product ships for the web and embeddable surfaces, and it can be self-hosted.
Behind Sohay is Mithun Biswas, and the product first shipped in 2026. Key capabilities include Knowledge Base Chat, Built-in Inbox, and Team Collaboration. The interface is available in English and Chinese.
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