SMS to Slack is a communication tool designed to integrate SMS and MMS messaging directly into Slack channels. It addresses the challenge of managing text message communications by allowing users to send and receive messages within Slack, eliminating the need to rely on personal phone numbers or switch between different applications. The platform is positioned for use by teams in customer support, digital agencies, engineering, IT departments, office management, property management, remote teams, and startups.
Key features include two-way messaging, MMS messaging, group messaging, custom area codes, support for international phone numbers, contact management, voicemail handling, and message relays. With these capabilities, teams can centralize their SMS communications, receive real-time notifications in Slack, and respond to messages from within dedicated Slack channels. This setup enables collaborative responses, ensuring that anyone on the team can participate in conversations and that customer messages are not missed.
SMS to Slack is delivered as an integration with Slack, allowing users to manage all SMS interactions from the Slack interface.
SMS to Slack is a Communication & Collaboration product. It focuses on managing SMS conversations without leaving Slack, enabling teams to handle customer and vendor messages in one place. SMS to Slack is a B2B product aimed at customer support teams, digital agencies, remote teams, startups, office managers. SMS to Slack follows a freemium model. SMS to Slack is available on the web.
SMS to Slack first shipped in 2022. Among its 10 catalogued features are two-way messaging, MMS messaging, and group messaging.
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