Outside Agent

Outside Agent is a platform for building and deploying AI-driven SMS agents designed to interact with real customers across a range of business scenarios. The service provides the foundational components necessary for production-ready SMS agents, including a dedicated phone number, conversation memory, database state management, an action layer for task execution, and a human handoff system. This infrastructure allows users to focus on defining business requirements while the platform manages the complexities of SMS communication and agent orchestration.

The tool showcases a variety of workflow examples, such as gathering event details and preparing quotes for balloon stores, creating floral proposals from mood boards, generating custom cake concepts based on inspiration photos, and following up with parent leads for youth program enrollments. Additional use cases include turning public-domain texts into SMS coaching experiences, collecting RSVPs for weddings, acting as a guest concierge for event logistics, and managing consultation intake for aesthetic treatments. It also supports real estate follow-up, legal intake processes, and providing SMS-based assistance for users who do not have access to apps or web chat. Each workflow highlights features like visual intake, quote preparation, detail collection, follow-up outreach, qualification, CRM updates, reminders, FAQ support, booking coordination, and owner summaries. Human escalation and routing to staff or specialists are integrated where business processes require oversight or judgment.

The platform is delivered as a web-based service, enabling the rapid launch of SMS agents without the need for users to build or maintain their own SMS backend. Outside Agent’s design is aimed at businesses and professionals who want to automate customer interactions, streamline lead qualification, manage bookings, or provide support via SMS.