ExpectMe is a platform designed for the hotel industry that enables guests to select and guarantee their preferred hotel room prior to arrival. Drawing inspiration from seat selection models in industries such as aviation and theaters, ExpectMe aims to provide a more personalized guest experience by allowing individuals to handpick their room from a floor plan. The platform is positioned as an independent room allocation solution tailored to the unique requirements of hospitality businesses.
The service offers a step-by-step process where guests are presented with various upsell opportunities as they select their room. A few days before check-in, ExpectMe extracts booking information from the hotel's property management system (PMS) to facilitate room selection and additional service choices. Once the guest finalizes their preferences, the data is transmitted back to the hotel, streamlining the check-in process and ensuring the guest receives their chosen room. The platform also integrates with multiple cloud-based PMS providers and is designed to operate as automatically as possible within the hotel's existing systems.
ExpectMe emphasizes enhancing both hotel profitability and operational efficiency. For hotels, it can help reduce reservations from online travel agencies, increase loyalty program enrollment, accelerate check-in procedures, lower operational costs by minimizing room changes, and boost average daily rate (ADR), revenue per available room (RevPAR), and net profit through upselling. For guests, the platform offers the assurance of a room that matches their preferences, a smoother check-in, and the opportunity to add personalized services for a more tailored stay.
Data security and privacy are highlighted as core principles, with all guest data encrypted and managed according to current industry best practices. ExpectMe is intended for hotels seeking to improve guest satisfaction and operational outcomes by adopting a personalized approach to room allocation and upselling. The platform operates through integrations with hotel PMS systems and is developed to be as automated as possible.
ExpectMe is an E-commerce platforms product. It focuses on allowing hotel guests to select and guarantee their preferred room before arrival, improving satisfaction and upselling opportunities. ExpectMe is a B2B product aimed at hotels and hospitality businesses. The product ships for the web.
ExpectMe builds and maintains ExpectMe. Among its 5 catalogued features are room selection, upselling tools, and personalized guest experience. The interface is available in English and Dutch. It exposes integrations via a public API.
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