Resource Centers by UserGuiding is an in-app help hub designed to centralize user support and guidance within a single floating widget embedded in a product. The platform addresses the need for users to access guides, onboarding checklists, surveys, knowledge base articles, support links, and live chat without leaving the application. By consolidating these resources, it aims to streamline self-service support and improve user onboarding and engagement.
The widget can be populated with interactive guides that walk users through workflows, onboarding checklists to track progress, in-app surveys for feedback collection, links to external resources, and rich content modules featuring formatted text, images, and headers. It also supports custom JavaScript modules for actions such as triggering live chat or animations. Users can search knowledge base articles directly within the widget, with integration options for over 20 providers including Zendesk, Intercom, Freshdesk, HubSpot, Help Scout, and Document360, as well as UserGuiding’s own knowledge base. Search results can be displayed inside the widget or opened in a new tab, allowing users to read full articles without navigating away from the product.
Resource Centers offer organizational tools such as collapsible groups, custom titles, descriptions, emoji icons, and drag-and-drop module arrangement. Styling and branding options include customizable headers, colors, fonts, launcher types, and notification colors, enabling alignment with the product’s visual identity. Personalization features allow dynamic insertion of user attributes—such as name, email, company, or role—into various text elements. The widget can be targeted to specific pages and user segments, ensuring that different audiences see tailored content and resources.
Integrated tabs can be enabled for standalone knowledge base browsing, product updates, or AI-powered conversational assistance. Analytics capabilities provide insights into user interactions, module engagement, and trends over time, with data export options. The tool is positioned as a self-service support and onboarding solution for teams seeking to enhance user experience within their products.
In the Productivity & Work space, Resource Centers takes a focused approach. Centralizing user guides, support, and onboarding resources in a single in-app widget for better user experience. Resource Centers is a B2B product aimed at product managers. A free plan is available. Resource Centers is available on the web and embeddable surfaces.
UserGuiding builds and maintains Resource Centers. Among its 5 catalogued features are in-app widget, AI assistant, and knowledge base search. The interface is available in 4 languages, including English, Spanish, and French.
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