Polanger Contact

Polanger Contact is a WordPress plugin designed to enhance customer communication by adding floating WhatsApp and phone call buttons to websites. It targets businesses, e-commerce stores, service providers, and organizations seeking to improve visitor engagement and streamline support through direct contact options. The plugin enables visitors to initiate WhatsApp chats or phone calls with a single click, supporting both desktop and mobile platforms, and offers customizable button styles, positions, and animations.

A key feature of Polanger Contact is its multi-agent support system, allowing the addition of unlimited agents with individual profiles, avatars, and working hours. Agents can be organized into departments such as Sales, Support, or Billing, with the ability to assign specific button types to each agent and configure department management for larger teams. The tool includes a vacation calendar and online/offline status indicators, ensuring that customers are connected to available representatives. An offline contact form is provided for capturing leads when agents are unavailable, featuring customizable fields, department selection, email notifications, and message management within the WordPress admin interface.

Polanger Contact offers real-time analytics through a dashboard that tracks button clicks, unique visitors, agent performance, device and browser statistics, geographic data, and hourly or daily distribution. Data can be filtered by date range and exported to CSV for further analysis. The plugin supports advanced scheduling, allowing buttons to appear only during business hours or according to agent-level working hours, with timezone awareness and day-of-week scheduling.

Customization options include unlimited color choices, multiple button shapes and sizes, custom labels and tooltips, adjustable margins and positions, and mobile-specific settings. Button visibility can be controlled at the page level, with exclusions available for certain pages, post types, or user roles. Security features comprise Google reCAPTCHA v2/v3 integration, nonce verification, data sanitization, and compliance with WordPress coding standards and GDPR. The plugin is lightweight, cache-friendly, translation-ready, and compatible with major caching plugins.

Polanger Contact is offered as a premium plugin with annual license packages for one, five, or twenty-five sites, and includes lifetime updates and dedicated support. It is positioned as a comprehensive solution for organizations looking to boost conversions and facilitate direct communication with website visitors.