Wizard to merge helpdesk tickets
odoo-addon-helpdesk-mgmt-merge is an Infrastructure & Backend product. It focuses on merging duplicate or related helpdesk tickets efficiently in Odoo installations. It is built as an open-source project for odoo administrators and developers. odoo-addon-helpdesk-mgmt-merge is open source under the AGPL-3.0 license. The product ships for the web, the command line, and API, and it can be self-hosted.
OCA (Odoo Community Association) builds and maintains odoo-addon-helpdesk-mgmt-merge, and the product first shipped in 2024. Development happens publicly on GitHub with 234 stars and 147 commits in the last 90 days. Key capabilities include ticket merging, helpdesk integration, and wizard interface.
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