GrowthScore offers software focused on collecting and analyzing customer feedback using the Net Promoter Score (NPS) methodology. The platform is designed to help organizations monitor customer satisfaction and loyalty by gathering actionable insights directly from their users. Its core functionality centers on sending customized NPS surveys that reflect the brand’s identity, enabling businesses to collect feedback through in-app, web, or email channels.
The tool provides real-time analytics and reporting, allowing users to monitor trends, track responses by different channels or geographic regions, and identify both satisfied customers and accounts that may be at risk. GrowthScore includes features for closing the feedback loop, such as tagging and prioritizing product issues, assigning them to team members, and following up to resolve concerns. This approach aims to turn detractors into promoters and to recognize and thank brand advocates.
GrowthScore also supports automated workflows for promoting customer advocacy. Satisfied customers can be prompted to leave reviews on major platforms or to participate in referral programs, streamlining the processes of gathering reviews and generating referrals. The software is positioned as an all-in-one NPS solution for organizations seeking to boost customer happiness and advocacy.
It is suitable for companies aiming to enhance customer satisfaction and leverage feedback for business growth.
NPS Software sits in PulseGate's Forms, surveys & polls category. Helping businesses measure customer satisfaction and gather actionable feedback through NPS surveys. NPS Software is a B2B product aimed at customer success teams and businesses. NPS Software follows a freemium model. It runs on the web.
NPS Software first shipped in 2022. Among its 7 catalogued features are NPS surveys, custom branding, and real-time analytics.
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