Mi9 Point Of Sale is a retail store operations and customer engagement platform designed to equip associates with tools for efficient in-store processes and personalized customer interactions. The solution addresses the needs of retailers seeking to unify sales, inventory, order management, and clienteling in a single system, supporting a seamless omnichannel experience for customers before, during, and after the sale.
The platform provides a comprehensive suite of features, including point of sale functionality, clienteling, real-time order and inventory management, loyalty programs, and retail analytics. Associates gain access to centralized, real-time data on customers, orders, inventory, and loyalty status across all channels, enabling them to deliver accurate information and tailored service. Advanced capabilities such as configurable loyalty programs, a promotions engine, and a subscription module allow retailers to implement a variety of pricing strategies and membership benefits. Product recommendations for upselling and cross-selling are delivered directly to the POS screen to help increase margins and basket size.
Mi9 Point Of Sale supports enterprise-wide inventory visibility and enables the "endless aisle" concept, allowing in-store associates to view product images, details, and inventory levels in real time, place orders, and fulfill them from any location. The platform is highly configurable to support multiple retail verticals and product types, from apparel and footwear to hardware and specialty goods. Workforce management features are included, such as scheduling, time and attendance, and commission management, accessible through both traditional till and mobile implementations with consistent user interfaces.
Delivered as a cloud-based solution, Mi9 Point Of Sale shifts server infrastructure, security, and issue management responsibilities away from in-house IT teams, offering a predictable cost structure and scalability. The platform is intended for retailers looking to optimize omni-channel operations, improve productivity, and enhance customer engagement.
Mi9 Point Of Sale sits in PulseGate's Business & Operations category. It focuses on managing in-store sales and enhancing customer engagement for retail businesses. Mi9 Point Of Sale is a B2B product aimed at retail business owners and store managers. Pricing is enterprise-only. The product ships for the web, Windows, macOS, iOS, and Android.
Mi9 Retail builds and maintains Mi9 Point Of Sale. Among its 10 catalogued features are sales tracking, customer engagement, and personalized shopping. The interface is available in English and French.
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