Incident Index

Incident Index is a web application designed for teams seeking to produce clear and structured root cause analyses (RCAs), incident reports, and corrective actions from incident-related materials. The platform addresses the challenge of transforming unstructured notes, timelines, uploads, and workshop input into executive-ready reports, actionable corrective actions, and reusable runbooks, supporting a more effective incident response and learning process.

Key features of Incident Index include an RCA generator that organizes timelines, identifies root causes, and captures lessons learned. The tool also provides an incident report generator tailored for executive and customer audiences, as well as corrective action tracking with the ability to assign owners and due dates. Teams can run guided postmortems using the Conduct feature, which supports both live and asynchronous RCA workshops. Additionally, the platform offers runbook generation based on incident learnings and provides RCA quality scoring before finalization. Published RCAs contribute to a living memory for both Conduct and RCA drafts, supporting ongoing organizational learning.

Incident Index integrates with various external services, including Webhooks, Jira, Azure DevOps, Slack, Teams, and GitHub, enabling teams to connect their incident management workflows with other tools they use. The application is accessed through a web interface that requires JavaScript to sign in and utilize its full capabilities.

The site mentions the availability of a free start and provides a pricing page, indicating multiple access tiers or plans, though specific pricing details are not included in the provided evidence. Incident Index is positioned as RCA, incident report, and postmortem software, emphasizing its role in supporting structured incident analysis and response for teams.