IMPULSA Multi-Agent Chat Router is a WordPress plugin that intelligently distributes WhatsApp conversations among multiple agents using configurable routing strategies. It applies business rules such as operating hours and display timing, and includes built-in analytics to measure engagement and lead conversion. The plugin requires no external dependencies and works directly with WhatsApp-based contact points on WordPress sites.
IMPULSA Multi-Agent Chat Router sits in PulseGate's Communication & Collaboration category. Efficiently distributing incoming WhatsApp leads among multiple agents while tracking conversion performance. It is built as a B2B product for businesses using WhatsApp for customer communication. A free plan is available. IMPULSA Multi-Agent Chat Router is available on the web, and it can be self-hosted.
It is developed by Matías Concha, and the product first shipped in 2026. Key capabilities include Conversation Routing, Business Rules, and Analytics Dashboard. The interface is available in English and Marathi.
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