Gem Logic is a software platform designed to support jewelry businesses with point-of-sale, inventory, and business management needs. It offers a suite of modules tailored for daily operations in jewelry retail, including sales counter transactions, refunds, layaways, and terminal payments. The system also manages receipts, cash drawers, and repair workflows, providing ticketing, workload tracking, and notifications for repair management. Customer relationship management features are included, allowing users to maintain contact records, track history, and schedule follow-ups.
The platform supports a range of jewelry-specific processes such as managing product catalogs for stones, metals, and finished pieces, as well as handling memos for items out on approval and tracking returns. Gem Logic enables the creation of custom jewelry from sketch to delivery, with full tracking throughout the process. It also facilitates the issuance and management of certificates, including gemological reports and certificates of authenticity. Financial operations are addressed through invoicing, quote management with pay-by-link and deposit functionality, and gift card issuance and redemption with balance tracking. Reporting features provide insights into sales, margins, and store performance.
For customer interactions, the tool manages customer flows like purchases, buybacks, trade-ins, valuations, and consignment items left by clients. It is equipped with features for multi-store management, allowing separate stock, pricing, and staff administration per location. The software includes branded email communications from the CRM, appointment and agenda scheduling for repairs and pickups, and an internal knowledge base for documentation, training, and SOPs. Users can attach photos and documents to records, and there is support for data migration. Roles and permissions control access to information and editing capabilities within the system.
Gem Logic integrates with external systems through API connections and offers automation tools to trigger SMS and email notifications based on events. The platform features a live metal price market sync for gold, silver, and platinum, and includes an AI assistant called Gembot, as well as AI-powered jewelry tools for photo management. It is delivered as a software solution for jewelers, with an ecommerce storefront that syncs to store inventory.
In the Business & Operations space, Gem Logic takes a focused approach. It focuses on managing sales, inventory, repairs, and customer relationships for jewelry retailers in one platform. It is built as a B2B product for jewelry retailers and store managers. Gem Logic is a paid product. It runs on the web and the command line.
Gem Logic first shipped in 2022. Key capabilities include POS system, inventory management, and repair management. It exposes integrations via a public API.
Latest indexed changes and source events
Other apps tracked under the same category.
