Garrio

Garrio is a customer support and live chat application developed for online stores, with a particular focus on Shopify merchants. The platform enables businesses to handle customer inquiries across live chat, email, and social media channels from a unified inbox. Garrio’s AI is trained on each store’s products and brand voice, allowing it to answer customer questions instantly and reduce the support workload for store teams.

The tool offers a range of features, including an AI-powered chatbot, automated responses, and an AI-managed knowledge base and FAQ. Users can manage support tickets, utilize workflow automation, and access features such as auto-reply, response templates, AI-generated summaries, ticket assignment, escalation, tagging, spam detection, order tracking, and customer notifications. Garrio also supports feedback surveys, multi-language capabilities, analytics, and reporting. Customization options include color and font choices, chat window personalization, business hours settings, welcome messages, chat buttons, tagging, chat flows, and agent avatars. me, and Microsoft 365.

For businesses seeking more comprehensive support, Garrio offers an optional managed service that provides 24/7 customer support coverage. This includes a dedicated account manager and managed customer support responses. The setup process is designed to be quick, with a simple installation for Shopify stores.

Garrio’s pricing structure includes a free plan, which offers 100 AI customer support responses, live chat and helpdesk in one inbox, and support for chat, email, and social channels. The Starter Plan is priced at $10 per month and adds 100 extra AI support responses, with usage-based pricing for additional responses. The Professional Plan, at $500 per month, includes unlimited AI responses, 100 managed customer support responses, and access to dedicated support services. All plans are billed in USD, with recurring and usage-based charges every 30 days.