EmpireVault

EmpireVault offers an AI-powered business growth platform designed to unify customer relationship management and operational workflows within a single system. The platform addresses the need for integrated management of CRM, communication, support, scheduling, and documentation tasks, bringing together a range of modules that share a common data layer. This approach ensures that information such as chats, leads, tickets, meetings, contracts, and tasks are accessible in one place, streamlining business processes for teams focused on the customer side of their operations.

Key features include an Engage Widget for AI-powered chat, contact forms, waitlists, and newsletter signups, deployable via a script tag on WordPress, Drupal, or custom sites. The CRM module manages contacts, organizations, leads, and deals, offering full history, AI-generated lead scores, VIP flags, and bulk import capabilities. Email campaigns can be created with multi-step drip sequences, AI-personalized copy, open and click tracking, bounce suppression, and built-in unsubscribe options. The unified inbox connects to Gmail, Outlook, or IMAP, automatically scoring messages by importance, linking them to contacts, and enabling replies from within the CRM.

Additional modules include a knowledge base for self-serve articles and help desk support, a support ticket system with AI triage, auto-routing, SLA tracking, customer portal, and CSAT surveys, as well as a feature-request backlog. The quotes feature allows users to build and send quotes with discount and tax lines, automated reminders, win/loss reporting, and public share links. E-signature functionality supports PDF uploads, sequential multi-party signing, tamper-evident hashing, and a full audit trail. Calendar and scheduling tools provide booking pages, calendar sync with Google and Microsoft, custom event types, and a unified week-grid view. Workspace tools handle tasks, projects, comments, and notifications linked to any contact, lead, ticket, or campaign. Job postings are supported with a public careers page, resume uploads, and AI-driven candidate scoring and ranking, covering the full applicant tracking pipeline.

EmpireVault includes AI assistance across modules for lead scoring, ticket triage, email personalization, contact extraction, and importance ranking, with human oversight. 0), multi-tenant user and role management, seat-based licensing, an immutable audit log tracking over 85 action types, and Stripe-based billing. A 21-day free trial is available without requiring a credit card, and professional services are offered for implementation.